APLICOR CLIENT ASSURANCES
SIX SIGMA- A METHODICAL APPROACH TO QUALITY SOFTWARE AND SERVICES
 We recognize that our clients want assurances that their software is operationally stable, that technical support is consistently available and prepared to assist, that consultants are trained and up to the task of client requests, and that the entire organization works as a reliable and cohesive unit that offers accurate and timely client response. To exceed our clients' expectations, Aplicor has complimented its well defined processes, procedures and very well trained people with a Total Quality Management discipline and six sigma quality measurement approach. Aplicor selected six sigma as the way to position the company for consistent client achievement and long-term success. Our implementation of six sigma provides the framework as well as a
common culture and language for proactively solving problems, improving our competitive position in the marketplace and assuring our clients complete satisfaction on a continual basis. Six-Sigma provides value in understanding our
customers needs and keeping the customer visible throughout the organizations various business processes. We continually review our customers' objectives and drive our findings into the company's R and D, business process definition and our product evolution. Aplicor's six sigma adoption has achieved improved customer appreciation, superior product quality and delivery of outstanding services. Aplicor's operational methodology permeates throughout the organization, affects all customer facing interactions, and provides and facilitates customer processes which are appropriate and scalable.
WHAT CLIENTS REALLY WANT?
We think we know what our clients really want ... and don't want. For instance, most clients desiring to achieve revenue or customer longevity objectives recognize the difference between 'contact management' and CRM. Simply putting a rolodex of contacts into a Web-based contact manager falls woefully short of CRM and will certainly not create competitive advantage.
Similarly, our clients don't want to have to become IT experts just to utilize successful IT systems. They also don't want to have to sustain additional DBA (database administrator) or IT resources in order to use a functionally rich CRM application.
In fact, they really don't even care about software; they just want a turnkey CRM solution that will work with the reliability of their telephones, not cost an arm and a leg, deliver the benefits of the CRM promise and advance their companies from a revenue and customer relationship perspective. Aplicor listens to our customers and delivers a CRM system which bypasses the 'bits and bytes' in favor of a complete solution which offers quick deployment, extreme ease of use, a holistic customer view and the means to achieve true competitive advantage.
DELIVERED FROM SPECIALISTS
One of the unique strengths of the company is the extraordinary industry-specific experience and expertise throughout the organization. Aplicor management and staff have been creating, implementing and supporting customer management systems for longer than the term 'CRM' has existed. Implementing Web-based business systems is all that we do and we've earned a reputation as experts and specialists.
Advantages in dealing with a veteran and focused CRM supplier like Aplicor include individual customer relationship building from the top of the organization, real-time responsiveness and a true partnership that customers can grow to count on. The executive management team listens to and communicates directly with customers. Senior managers are involved to ensure success on every implementation and the company- wide mandate is to do what is necessary to build a long-term relationship based on trust, added value and known on a first-name basis.
While Aplicor is not all things to all people, the company's CRM solution and staff are experts in improving marketing effectiveness, sales win rates and customer service with our clients.
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