COMPARE SYSTEMS

CRM FUNCTIONALITY MATRIX - COMPARE APLICOR TO THE COMPETITION

Comparison topics and evaluation criteria provide the basis for a meaningful and objective CRM software comparison. The comparison factors are organized by CRM components (Sales Force Automation, Marketing and Customer Support) and include functionality requirements, technology utilization, user support, price and value criteria and may be used to illustrate Aplicor's fit to your requirements, or tailored to accommodate just those measures that are important to your organization.

• Company Positioning Comparison

• Sales Force Automation (SFA) Comparison

• Marketing Management Comparison

• Customer Support Comparison

COMPANY POSITIONING COMPARISON

		Aplicor	NetSuite	SFDC
	Average Customer Size	> 160	< 10	< 20
	Enterprise-wide Business Systems
	Front Office
	Sales Force Automation (SFA)
	Marketing Automation
	Customer Support
	Competitive Intelligence database
	Best Practices Content
	Offline Processing with Synchronization
	Mobile Device Support
	Back Office
	General Ledger			3rd Party
	Accounts Payable			3rd Party
	Accounts Receivable			3rd Party
	Purchase Order			3rd Party
	Sales Order Entry			3rd Party
	Inventory Management			3rd Party
	Bank Reconciliation			3rd Party
	Multi-Currency Management			3rd Party
	Job Costs			3rd Party
	Fixed Assets			3rd Party
	Consolidation Processing			3rd Party
	Business Intelligence Suite
	Data Warehousing and OLAP			3rd Party
	Dashboards
	Pro Forma Business Reporting
	Customization Capabilities
	Graphical Toolkit with Drag and Drop	Yes	No	No
	Customization Automatically Updates Related Functions	Yes	No	No
	Syntax or Scripting Required	Yes	Yes	Yes
	Architecture and Technology
	Development Environment	MS .NET	Mixed	Mixed
	Hosting Architecture	Isolated	Multi	Multi
	Private Assembly Model	Yes	No	No
	Hosted and On-Premise Delivery	Yes	No	No
	Customer Support Included as Standard
	24 by 7 Live Technical Support	Yes
	Dedicated Account Support Manager	Yes
	Unconditional 90 Day Temination Option	Yes	No	No
	System Uptime
	100% Hosting Uptime For the Last Four (4) Years	Yes	No	No
	SLA With Penalties Guranteed	Yes	Yes	No
	Does Vendor Exclude Maintenance in SLA?	No	Yes	Yes
	Does Vendor Have Hot- SIte Redundancy?	Yes	?	?
	Professional Services
	Tenured Consultants with > 10 Years Average Experience	Yes	No	No
	Fixed Fee Consulting Engagements	Yes	Yes	No
	Certifications
	Certification Types	ISO, FIPS, NIST, C & A, CNMI, 508	SAS70, CISP/ PCI